Finance Project on Customer Satisfaction- A Comparative Study between Private and Nationalized Banks 2017
Customer Satisfaction & Indian Banking System
“The fulfillment of the economic reforms is consequently all to look and the riding pressure of these reforms is the banking region”.
P. Chidam Baram
Former Union Finance Minister P. Chidambaram strongly believes that the u . S .’s banking quarter has been one of the driving forces inside the process of monetary reforms.
Banking gadget occupies an critical region a kingdom’s economy. A banking institution is essential in a modern society. In plays a pivotal position inside the financial improvement of a rustic.
Thus, financial development of a rustic depends upon success of banking enterprise and fulfillment of banking Industry is decided to a massive quantity via now well then wishes of its clients had been understood and glad.
PUBLIC SECTOR BANKS
Public Sector Banks dominate commercial banking India. These may be further categorized into:
(i) State Bank of India.
(ii) Nationalized banks
(iii) Regional Rural Banks
Project Report on Factor Influencing Banking Service of Standard Chartered Bank
Project Report on Banking Services in Retail
NATIONALIZED BANKS
It July 1969, 14 banks with a deposit base of Rs. 50 crores or more had been nationalized. Again in 1980. Six more personal banks had been nationalized, bringing up the wide variety to twenty. These banks have been:
1. Bank of Baroda.
2. Punjab National Bank.
Three. Bank of India.
4. Canara Bank
5. Central Bank of India.
6. Indian Bank.
7. Indian Overseas Bank
eight. Syndicate Bank.
Nine. UCO Bank.
10. Allahabad Bank.
Eleven. United Bank of India.
12. Oriental Bank of Commerrce
thirteen. Corporation Bank.
14. Vijaya Bank.
15. Dena Bank.
16. Bank of Maharashtra.
17. Andhra Bank
18. Punjab & Sind Bank.
19. New Bank of India.
CONTENTS
1) Introduction
Indian Banking System
Something about purchaser
Concept of delight
Different styles of Banker-Customer Relationships
2) Review of Literature
three) Research Methodology
four) Data Analysis & Interpretation
five) Conclusions & Suggestions
Questionnaire
Bibliography
Project Description :
Title : Project Report on Customer Satisfaction- A Comparative Study among non-public & Nationalised Banks
Category : Project Report for MBA
Pages : seventy three